# AKPUENIKA MARTINS NDUBUISI - Dynamic Operations and Business Leader
Source: https://hello.cv/martinsakpuenika
Lagos

## Links
- LinkedIn | https://linkedin.com/in/akpuenika-martins-ndubuisi
- Email
- Phone

## About
Dynamic Operations and Business Leader with a proven track record of optimizing multi-site operations and driving profitability across retail, hospitality, and QSR sectors. Successfully enhanced operational efficiency by up to 30%, reduced stock variance by 50%, and boosted customer satisfaction by 20-30% through strategic planning, process optimization, and cross-functional leadership. Adept at P&L management, team leadership, and implementing data-driven strategies to reduce costs, improve retention by 22%, and launch new business units.

## Work
### Branch Operations Manager | Atreos Retail Platform (Bokku Mart)
Managed branch operations and customer service delivery for Atreos Retail Platform, driving efficiency improvements, staff development, and revenue growth.
- Oversaw branch operations and customer service delivery, driving a 30% improvement in operational efficiency through strategic workflow restructuring.
- Designed and led staff training programs, reducing employee turnover by 18% and improving compliance with ISO and HACCP standards.
- Utilized customer analytics and feedback to enhance service quality, resulting in a 25% increase in repeat customer rate.
- Streamlined stock control and reporting processes, reducing wastage by 10% and improving financial accountability.
- Partnered with executive leadership to align expansion strategies, leading to a successful launch of 2 new branches within one fiscal year.
### Human Resources Manager (Volunteer, Remote) | Shopfersh Integrated Services
Directed end-to-end recruitment and employee engagement initiatives for Shopfersh Integrated Services, optimizing HR processes and enhancing team productivity.
- Directed end-to-end recruitment and onboarding for multiple departments, cutting hiring cycle time by 30%.
- Developed and implemented employee engagement initiatives, improving overall retention by 22%.
- Collaborated with leadership to identify and close performance gaps through data-driven development programs.
- Supported organizational restructuring that enhanced team productivity and communication efficiency.
### Assistant Branch Operations Manager | Atreos Retail Platform (Bokku Mart)
Supported high-volume retail operations at Atreos Retail Platform, focusing on performance management, productivity enhancement, and compliance.
- Enhanced productivity by 20% through workflow redesign, staff coordination, and time management initiatives.
- Coordinated regulatory documentation and compliance, maintaining a 100% audit success rate.
- Developed a weekly reporting framework that improved data accuracy and real-time performance tracking.
- Supported branch performance management and daily operational oversight for a high-volume retail outlet.
### Area Operations Manager | Uncle Stan's Foods
Currently leading multi-site operations for Uncle Stan's Foods, focusing on team development, financial controls, and operational efficiency to enhance service delivery and customer satisfaction.
- Spearheaded recruitment and development of over 20+ outlet managers and staff, cultivating a performance-driven and customer-focused culture across multiple sites.
- Collaborated with Finance, Audit, and Procurement teams to establish rigorous financial controls, reducing stock variance by 50% and ensuring optimal inventory levels.
- Implemented standardized operational procedures across all sites, improving service consistency and elevating customer satisfaction scores by 20%.
- Oversaw complex logistics, eliminating supply chain delays and ensuring seamless customer service delivery across all branches.
### Operations Manager | Bustop Bistro
Led comprehensive restaurant operations for Bustop Bistro, driving significant revenue growth, cost savings, and improved guest satisfaction.
- Led full restaurant operations, including budgeting, procurement, and service delivery, driving a 40% rise in revenue within 6 months.
- Managed cost-saving initiatives that reduced overhead expenses by 12% without compromising quality.
- Developed and enforced operational SOPs, improving team accountability and guest satisfaction.
- Strengthened supplier relationships, negotiating better pricing and ensuring consistent quality of materials.
### Kitchen Operations Accountant | Bustop Bistro
Optimized kitchen processes and financial controls for Bustop Bistro, leading to significant reductions in wastage and improvements in customer feedback.
- Optimized kitchen processes and inventory control, cutting food wastage by 15%.
- Collaborated with culinary leadership to enhance quality and presentation, achieving 98% positive customer feedback.
- Oversaw cost control measures, improving gross margin performance by 10%.
- Implemented accurate budget tracking and reporting mechanisms that improved financial visibility.
### Operations Manager | Palatable Restaurant, Bar & Suites
Directed end-to-end operations, financial management, and guest services for a full-service hospitality business, enhancing customer satisfaction and operational transparency.
- Directed end-to-end operations, financial management, and guest services for a full-service hospitality business.
- Increased customer satisfaction ratings by 30% through service training and experience redesign.
- Streamlined facility management processes, improving asset maintenance efficiency and reducing downtime.
- Implemented accountability frameworks for HR, finance, and operations that strengthened organizational transparency.

## Education
### Nnamdi Azikiwe University, Awka | Cooperative Economics & Management
### Nnamdi Azikiwe University, Awka | Cooperative Economics & Management

## Skills
### Operational Strategy
Proficient
- Multi-Unit Management
- Business Process Optimization
- Cost Reduction & Efficiency Improvement
- Customer Experience Excellence
- Risk & Compliance Management
### Financial Management
Proficient
- P&L & Budget Control
- Procurement & Inventory Control
- Data Analysis & Reporting
- Business Intelligence Interpretation
### Leadership & Management
Proficient
- Team Leadership & Performance Management
- Workforce Planning
- Stakeholder Engagement
- Strategic Decision-Making
- Business Expansion & Growth
- Scheduling & Workforce Planning
### Software & Tools
Proficient
- MS Office Suite (Excel, Word, PowerPoint)
- Data Management & Analytics
- Reporting Tools

## Source
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